Due to iOS 13, we cannot determine the SSID of your smartphone to connect to the Dash Cam Viewer App if the location permission is disabled. This does not require the permission to be on at all times. Hello There, Please note that the Location Permission can be set to "While using the app" and you will have no issue connecting. Are you unable to offer a fix that doesn't track my location 24/7? Do your research on Thinkware’s devices before you make a big purchase during the holidays or you or the recipient may be disappointed. The ability to connect to the device using the App through their dash cam WiFi on iPhone involved enabling location to ‘Always’ after the recent iOS update. Their App only works on iOS 13 if you enable location services to be on all the time, even when not using the app which poses privacy issues. If their App only rates less than two stars, what does this tell you about this company? They’re one of the most expensive dash cam makers yet their ability to keep up with technology is lacking and almost absent. *UPDATED* Pretty sad company that takes 3 months to respond then just cuts and pastes their reply to other reviews when not applicable to the review. * Please contact if you encounter any problems with this app. The functions and usability may differ according to each dash cam model. ▶ Thinkware Dashcam Mobile Viewer is designed for X350 / F750 / F770 / FA700. ▶ Please change the password after the initial connection. ▶ Downloaded videos can be moved to photo Library. ▶ Dash cam videos can be played via streaming. ▶ Watch real time video with live viewer when your mobile device is connected with Dash Cam. Sensitivity, LED, partition and Wi-Fi, and etc.). ▶ Download recorded videos from dash Cam to your mobile devices. ▶ Control and manage Thinkware Dash Cam via Wi-Fi connection. * Compatible with iPhones that run iOS 7.0 or later. Manage your dash cam via Wi-Fi, real-time view, and download or delete videos from your devices. The Thinkware Dash Cam mobile viewer is your convenient mobile application with easy access to your Thinkware Dash Cam. * For F200 / FA200 / F800 / F800PRO / DVR-F800PRO / DVR-F200 dash cam users, please download the “THINKWARE CLOUD” app This app is only compatible with Thinkware X350 / F750 / F770 / FA700 dash cams.
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